We want to make sure you are 100% happy with your order. If you are not 100% satisfied with a purchase made at Pepp & Dolores, a refund will be issued on date of purchase only. All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise. All refunds are at the discretion of Pepp & Dolores. If you feel like your issue has not been 100% resolved, please contact us.